Refund Policy

1. Returns:

a. We accept returns within 14 days of the purchase date.

b. To be eligible for a return, the item must be unused and in the same condition as received.

c. The item must be in its original packaging.

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2. Refunds:

a. Once we receive your item, we will inspect it and notify you of the status of your refund.

b. If your return is approved, we will initiate a refund to your original method of payment.

c. Refunds may take 14 days to process, depending on your payment provider.

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3. Exchanges:

a. We do not currently offer exchanges. If you need a different item, please return the original item for a refund and place a new order.

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4. Return Shipping:

a. Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

b. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.

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5. Damaged or Defective Items: 

a. If you receive a damaged or defective item, please contact us immediately for assistance.

b. We may require photographic evidence of the damage or defect.

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6. Non-Returnable Items:

a. Certain items are non-returnable, including but not limited to Digital products, gift cards.

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7. How to Initiate a Return:

a. To initiate a return, please contact our customer service at hkaccessoriespng@gmail.com obtain a Return Authorization (RA) number.

b. Include the RA number on the outside of the package when returning the item.

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8. Cancellation Policy:

a. Orders can be canceled within 24 hours of purchase. Once an order is processed, it cannot be canceled.

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9. Policy Changes:

a. We reserve the right to modify our return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

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10. Contact Information:

a. For any questions regarding our refund and return policy, please contact us at hkaccessoriespng@gmail.com or fill out the contact form below with your inquiry and we will get back to you.