What products do you sell?
We sell a variety of quality products including personal care products, fashion accessories, gifts, home items, electronics, etc. Our product range is updated regularly.
Where are you located?
We are based in Koura Way, Tokarara, Port Moresby, Papua New Guinea.
Do you have a physical shop or only online.
We operate mainly online, but we may offer in-store pickup or pop-up locations from time to time.
What are your business hours?
Our online shop is open 24/7. Customer support is available from 9am to 5pm, Monday to Friday.
What payment methods do you accept?
We accept debit/credit card payments or direct bank transfers. Refer to our Payment Policy.
Do prices include GST?
Yes, all prices include GST unless otherwise stated.
Can I pay cash on delivery?
No. We do not take cash on delivery. You can only pay via debit/credit card or via direct bank transfer. Refer to our Payment Policy.
Do you deliver within Port Moresby?
Yes, we offer delivery across Port Moresby at this time.
How much does delivery cost?
Delivery fees vary depending on your location and order size and weight of product. The exact cost will be shown at checkout. Please refer to our Shipping Policy for clarity on shipping rates.
How long does delivery take in Port Moresby?
Delivery within Port Moresby usually takes 1–3 business days, depending on weather and public holidays.
Can I pick up my order instead of delivery?
Yes, self-collection is available. Please select “Pickup” at checkout or contact us to arrange a time.
What happens if I’m not home during delivery?
The courier may contact you to reschedule delivery or leave a collection notice. Additional fees may be charged for redelivery.
What is your return policy?
We accept returns within 7-14 days of delivery for unused items in original packaging.
How do I request a refund or exchange?
Contact us via email or phone with your order number and reason for return. We will guide you through the process. Refer to our Return and Refund Policy.
How long do refunds take?
Approved refunds are processed within 5–10 business days after we receive the returned item.
What items cannot be returned?
Clearance sale items, gift cards, hygiene products, and custom-made items are not eligible for return.
What should I do if I receive a damaged or wrong item?
Contact us within 48–72 hours of delivery with photos, and we will arrange a replacement or refund.
Will I receive an order confirmation?
Yes, you will receive an order confirmation by email or SMS after placing your order.
Can I change or cancel my order after placing it?
At this point in time, we do not accept order cancellation, but we may accept changes to your order. Conditions apply.
What happens if my order is delayed?
If your order is delayed, we will notify you and provide an updated delivery timeframe.
Do you offer discounts or promotions?
Yes, we run promotions from time to time. Follow us on social media or subscribe to our newsletter to stay updated.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save your details
Is my personal information safe?
Yes, we protect your personal information and only use it to process your orders.
Will my phone number or email be shared?
No, your contact details will not be shared with third parties except for delivery purposes.
Do you offer gift wrapping?
Yes, gift wrapping is available for selected items. You can select this option at checkout.
Can I send an order as a gift to someone else?
Yes, simply enter the recipient’s delivery details at checkout.
How can I contact customer service?
You can contact us via:
- Email: hkaccessoriespng@gmail.com
- Phone: 73916021
- Social Media:
- Facebook :
- Instagram :
What is your response time?
We aim to respond within 24 hours on business days.
Do you offer support via WhatsApp or Facebook?
Yes, you can message us on WhatsApp or Facebook for quick assistance.
How do I send a complaint or feedback?
You can email us a directly at hkaccessoriespng@gmail.com
Unresolved queries? Feel free to reach out to us at any time.
Are you unable to locate the information you need? Allow us to assist you personally.