Return and Refund Policy

Last updated: 24^th January 2026

Overview

At HK Accessories PNG Online Shop, we want you to be completely satisfied with your purchase. This Refund Policy explains how refunds, returns, and exchanges work for orders placed through our website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Customizable products

To complete your return, we require a receipt or proof of purchase.

Returns

We accept returns within 7-14 days of delivery.

To be eligible for a return:

• A receipt or proof of purchase is required.
• The item must be unused, unworn, and in the original packaging.
• Tags must still be attached (if applicable).
• A receipt or proof of purchase is required.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hkaccessoriespng@gmail.com.

Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products
• Sale or clearance items
• Gift cards
• Personal care or hygiene items

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return:

• Shipping fees are non-refundable unless the return is due to our error.
• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within [5–10 business days].

Partial Refunds

Partial refunds (if applicable) may be granted for:

• Items returned late or without original packaging
• Items not in original condition

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at hkaccessoriespng@gmail.com.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

• Please contact us within [48–72 hours] of delivery.
• Include your order number and clear photos of the item.

How to Request a Return or Refund

To request a return or a refund:

1. Email us at: hkaccessoriespng@gmail.com
2. Include your order number
3. Tell us the reason for the refund
4. Attach photos of the item or issue

We’ll respond within 2 business days with instructions.

Address for Returns

(To be posted soon)

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.